08 Nov 2020|Steven Bonacorsi
Customer Value-Add Analysis
With regard to Value Analysis there are three things to look for in every process:
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- Value-Add (VA) or Customer Value-Add (CVA) This is the activity or process steps that are essential to delivering a product or service to a customer. These are the activities the customers are willing to pay .
- Business Non-Value Add (BNVA) or Required Waste (RW) These are the process steps and activities that the company needs to execute the value-added work; the customer may not see a direct correlation to the delivery of the product or service. These also include regulatory requirements.
- Non-Value Add (NVA) These are the activities that add no value and are not required for financial, legal or other business reasons.